Communication and De-Escalation 

Learn industry best practices when communicating and de-escalation an issue within shared housing. Topics include communication styles, the difference between communication and de-escalation, the assault cycle, and techniques for crisis prevention.

Instructors:
Kindra Moore, LCSW, CADC-II,
RRA Curriculum Developer, and Community Research Foundation – Downtown IMPACT, Program Director

This course is open to RRA Members only (including RRA Member’s housing staff and participants)